If you have any questions about a product on our site, or have an enquiry about your order, don't hesitate to get in touch with our friendly customer service team.
Please note following our recent warehouse move, it is currently taking us a little longer than usual to process and dispatch orders. At the moment, orders are taking up to 10 working days to be processed and sent out to you.
Already dispatched? Your courier tracking will have the latest updates within 24 hours of dispatch.
Need help?
Our customer service team are happy to help and work Monday-Friday, 9am-5pm. They are real humans doing their best so please be kind and pop your order number in your first message or have it ready on the phone so we can help you faster.
To help our team keep orders moving, we kindly ask that you only contact us if you have a query unrelated to the current dispatch timescale. For the quickest response, please email us and a member of the team will get back to you as soon as possible.
If we aren't around to help, or you have a simple question, you may find it in our FAQs.
Thank you for your patience, kindness, and support. It means the world to our small team.
T: 01484 959 301
The Hug Team
Phoenox Textiles
Spring Grove Mills
Clayton West
Huddersfield
HD8 9HH
Mon - Fri: 9:00am - 5:00pm
Saturday: Closed
Sunday: Closed
This size is pre-order. Usually available within 10 Working Days
This size is now discontinued.
Unfortunately discount codes cannot be applied to Hug Rug collaborations.
Low Stock. Only --- Left. Dispatched within 10 Working Days
In Stock. Dispatched within 10 Working Days
