Contact Us

If you have any questions about a product on our site, or have an enquiry about your order, don't hesitate to get in touch with our friendly customer service team.

If your order hasn’t arrived yet:

No dispatch email? We still have your order; it’s in our queue and will be on its way soon, our team won't be working on any bank holidays and taking a well deserved break.
Already dispatched? Your courier tracking will have the latest updates. They’re in peak-season too, so thank you for your patience.

Need help?
Our customer service team are real humans doing their best. Please be kind and pop your order number in your first message or have it ready on the phone so we can help you faster.

Thank you for your patience, kindness, and support. It means the world to our small team.

T: 01484 959 301

E: info@hugrug.co.uk

The Hug Team
Phoenox Textiles
Spring Grove Mills
Clayton West
Huddersfield
HD8 9HH

Mon - Fri: 9:00am - 5:00pm
Saturday: Closed
Sunday: Closed

Seasonal Opening Hours:

Christmas Eve: Closed

Christmas Day: Closed

Boxing Day: Closed

New Years Day: Closed